Starting a business career
Build practical skills for administration, reception, customer service or office support work.
$65 student contributionFor eligible Queensland participants
First Class TrainingStart a business career.
First Class TrainingBSB30120 · Certificate III in Business (AI)
Start a business career.
Build practical AI skills.
Develop practical skills for administration, communication and everyday workplace tasks, with two AI units included in your Certificate III in Business.
13 units · 2 AI units included · 100% online · Up to 12 months
02 / Certificate III in Business (AI) · BSB30120
Is this course right for you?
Build a business foundation with practical AI skills, whether you are starting work, changing direction or returning to study.
Seeking a funded pathway
FCT assesses your funding eligibility before enrolment. The $65 contribution applies only to eligible participants.
Wanting AI inside the qualification
Two practical AI electives are included among the 13 qualification units.
Building digital confidence
Improve business software, online communication, scheduling and task-management skills.
Using AI responsibly
Use workplace AI and task automation with privacy, quality checks and human review.
Needing flexible support
Study online with weekly live classes and access to a trainer.
No prior business qualification or coding background is needed. Discuss your study readiness and funding eligibility with FCT before enrolling.
This is an entry-level business qualification. It is not an advanced coding, data-science or AI model-development program. Funding requires an eligibility assessment, and assessment work must be authentic.
Check my course fit 03 / Certificate III in Business (AI) · BSB30120
Business skills for a modern workplace.
Learn to communicate clearly, organise work and use digital tools. Two AI units build practical capability within the qualification.
Workplace communication
Prepare information and communicate appropriately with colleagues and customers.
Business software
Use workplace applications and digital communication tools for everyday tasks.
Organisation and service
Manage priorities, coordinate schedules and deliver and monitor customer service.
AI with human oversight
Use AI in the workplace and practise generative AI task automation, checking outputs before use.
Six core units
Apply critical thinking skills in a team environment
Work through problems, weigh options and contribute to team decisions.
Support personal wellbeing in the workplace
Recognise and manage factors affecting wellbeing at work.
Participate in sustainable work practices
Reduce waste and follow workplace sustainability requirements.
Use inclusive work practices
Work respectfully with people of differing backgrounds and needs.
Assist with maintaining workplace safety
Follow and support work health and safety requirements.
Engage in workplace communication
Communicate appropriately with colleagues, managers and customers.
Seven elective units, including two AI units
Use business software applications
Use business applications to complete workplace tasks.
Use digital technologies to communicate in a work environment
Use workplace digital communication tools appropriately.
Organise personal work priorities
Plan workloads around deadlines and competing demands.
Organise schedules
Coordinate appointments, meetings and calendars.
Deliver and monitor a service to customers
Provide service to an agreed standard and review its effectiveness.
Use artificial intelligence in the workplace
Apply AI tools to workplace tasks and check the results.
Use generative artificial intelligence for task automation
Use generative AI for repetitive tasks while maintaining quality and oversight.
04 / Certificate III in Business (AI) · BSB30120
Online learning with a clear process.
Combine interactive online learning, scheduled live classes, practice and assessment.
01 / Access the unit
Open readings, activities and supporting videos in Ready LMS.
02 / Join live teaching
Attend the weekly online class when you can to ask questions and work through examples.
03 / Practise the skill
Apply your learning to realistic business, customer and digital-work tasks.
04 / Submit evidence
Upload the assessment evidence requested for the unit.
05 / Use feedback
Review trainer comments and improve your work where another permitted attempt is needed.
FCT will confirm your class timetable, tutor arrangements and expected study load at enrolment.
Live class attendance is helpful but not compulsory. Live classes are not recorded. If you miss one, continue with Ready LMS resources and supporting videos, and contact your trainer with specific questions. Complete your own work, protect personal and workplace information, and submit evidence within the enrolment period.
Discuss this course with FCT 05 / Certificate III in Business (AI) · BSB30120
Your learning journey.
You have up to 12 months to complete, with rolling intakes. The sequence below is indicative; your actual unit order is confirmed at orientation.
Start with workplace fundamentals
Build critical thinking, wellbeing, sustainable and inclusive practice, and workplace safety.
Develop everyday business skills
Practise communication, business software, work priorities, scheduling and customer service.
Apply AI responsibly
Use AI for workplace tasks and generative AI for task automation, with checks and human review.
Complete your evidence
Finish the required assessments and demonstrate competence in all 13 units.
06 / Certificate III in Business (AI) · BSB30120
Show your skills through practical work.
Assessment checks your performance against each unit’s requirements. FCT explains the tasks and evidence needed.
| Area | Course details |
|---|---|
| Workplace correspondence | Examples may include emails, letters or short reports checked for accuracy, format and tone. |
| Schedules and work plans | Arrange priorities, appointments and deadlines in a practical sequence. |
| Service interactions | Demonstrate a service process and recognise when an enquiry needs escalation. |
| Records and written explanations | Maintain accurate information and explain the reasons for your approach. |
These are examples of assessment evidence. Your trainer confirms the actual tasks, evidence and reassessment arrangements.
| Area | Course details |
|---|---|
| AI application | Use an approved AI tool for a defined task, check the output and document responsible controls. |
| Task result | Satisfactory or Not Yet Satisfactory. |
| Unit outcome | Competent or Not Yet Competent. |
| Assessment attempts | Up to three attempts per assessment. |
| Feedback target | Returned within 48 hours. This is a service target, not a guaranteed turnaround. |
Use AI in assessment only where the instructions permit it. AI must not generate answers submitted as your own work. Follow disclosure, privacy and human-review requirements, and provide evidence of your own competence. Evidence may come from a suitable workplace or a realistic simulated setting, depending on the task.
Discuss this course with FCT 07 / Certificate III in Business (AI) · BSB30120
Practical projects and portfolio
Create work that shows how you communicate, organise tasks, support customers and use digital tools.
Professional correspondence
Prepare an email, letter or short workplace report for a defined audience.
Schedule and priority plan
Build a realistic calendar or task plan that shows priorities and changes.
Customer service response
Prepare a response and follow-up process, including when to escalate an issue.
Digital workplace pack
Produce business documents or records with suitable software and online communication tools.
AI-assisted task workflow
Document a workplace task, an AI-supported process and your quality and privacy checks.
AI workplace use case
Apply learning from the two AI electives to a practical workplace example.
Make your work useful beyond assessment
A portfolio can show your process, tools, quality checks and final result. Portfolio use is optional: remove personal and confidential information and obtain any required permission before sharing work.
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Meet your trainers
Learn through live classes, workplace examples, assessment guidance and feedback from FCT’s trainer and assessor team.
The trainer team
Peta Siebert
TRAINING MANAGER
Supports FCT’s trainer-led learning experience, including scheduled live classes, assessment feedback and clear guidance throughout study.
James Lang
TRAINER AND ASSESSOR
Supports practical online learning through live classes, clear explanations, assessment guidance and constructive feedback.
Louise Sutherland
TRAINER AND ASSESSOR
Supports applied learning through live classes, workplace examples, assessment guidance and constructive feedback.
Trainer allocation Your unit trainer is confirmed at orientation.
FCT trainers and assessors hold current training-and-assessment credentials and relevant vocational competency. Your unit trainer is confirmed at orientation.
What trainer support focuses on in this course
Business
Clear workplace communication
Digital
Software and online work practices
Service
Customer needs and routine issues
AI
Safe use, checking and human oversight
Ask questions during weekly live classes, contact the team by email or phone, and arrange a one-to-one tutorial when you need help with a specific learning or assessment issue.
Meet the team in a course consultation09 / Certificate III in Business (AI) · BSB30120
Support to keep you moving.
Scheduled live learning, tutor support and assessment feedback help you understand your next steps.
Live classes
Learn through scheduled trainer-led sessions and bring questions about the work.
Tutor support
Discuss progress and assessment expectations. Confirm the arrangements that apply to your enrolment.
Assessment feedback
Understand what meets the unit requirements and what needs further work.
Your trainer
FCT confirms your assigned trainer at orientation.
FCT lists an email response target of under 24 hours and an assessment feedback target of within 48 hours. Email and phone support operate Monday–Friday, 9:00 am–5:00 pm. These are service targets and may vary when further information or review is needed.
Technical help is available during business hours. One-to-one online tutorials can be arranged for a defined learning or assessment question. Discuss language, literacy, numeracy and accessibility needs early, and contact FCT if your circumstances affect your study plan.
Discuss my support needs 10 / Certificate III in Business (AI) · BSB30120
Start with the right preparation.
Check that your study skills, technology and available time support online learning at Certificate III level.
| Area | Course details |
|---|---|
| USI | A Unique Student Identifier is required for nationally recognised training. |
| Language, literacy and numeracy | Skills suitable for Certificate III study, workplace communication and assessment. |
| Digital confidence | Comfort with web browsers, office applications and online learning tools. |
| Study time | Allow time for learning, practice, live classes and assessment within the 12-month completion window. |
BSB30120 has no formal training-product entry requirements. FCT still checks suitability and practical readiness for Certificate III study. No prior business qualification or coding experience is required. Course entry and funding approval are separate decisions; FCT must assess funding eligibility.
Discuss my study readiness 11 / Certificate III in Business (AI) · BSB30120
Your online study setup.
A reliable setup helps you take part in learning, live classes and assessment.
Computer and connection
Access to a computer and reliable internet.
Camera and audio
A working webcam and microphone for online participation.
Study space
A suitable space where you can focus and take part in live learning.
Software arrangements
Confirm the applications and any course-specific software requirements with FCT before you enrol.
Use approved tools and protect private workplace information when practising with AI.
Keep your browser, device security and access controls current. Use the AI platform identified for each learning activity and ask FCT whether a free account is sufficient. Confirm optional software or subscription costs before purchasing. A paid AI subscription does not automatically make workplace data safe. Follow employer approval, privacy controls and human review.
Discuss this course with FCT 12 / Certificate III in Business (AI) · BSB30120
Skills for business support roles.
Build capabilities used in administration, customer service and office support.
Administration and office support
Skills relevant to administration assistant, office administrator and receptionist roles.
Records and business support
Skills used in records, data administration and general business support.
Customer and sales support
Communication, scheduling and service skills used in customer-facing and sales support work.
Marketing support
Business communication and checked AI-assisted drafting can support basic marketing tasks. The separate Certificate 3+ offer adds an AI-for-marketing unit.
Roles are indicative. Employment depends on your experience, industry, location and employer requirements. This qualification does not guarantee a job.
Discuss my work goals 13 / Certificate III in Business (AI) · BSB30120
Know the qualification you will study.
BSB30120 Certificate III in Business is the qualification. “Business (AI)” describes this FCT course option with two AI electives.
| Area | Course details |
|---|---|
| Qualification | BSB30120 Certificate III in Business. |
| Structure | 13 units: six core units and seven electives, including two AI units. |
| Provider | Delivered and issued by First Class Training Group Pty Ltd, RTO 40702. |
| Completion | You must meet the relevant assessment requirements for all required units. |
FCT assesses funding eligibility before enrolment. A provider logo or registration number does not by itself establish your eligibility for funding.
Official checks:Qualification recordRTO record
The NRT mark identifies nationally recognised training. ITECA membership is an organisation-level membership signal. Queensland Skills Assure Supplier status does not establish an individual learner’s entitlement to funding.
Discuss this course with FCT 14 / Certificate III in Business (AI) · BSB30120
Use AI with care and judgement.
Check information before it is sent, filed or relied on by another person.
Privacy
Keep customer, staff and confidential information out of tools that are not approved for that use.
Accuracy
Check names, dates, figures and facts before relying on an AI-generated output.
Tone and transparency
Make messages appropriate for your organisation and explain how AI was used.
Human review
Follow workplace policy and recognise when a task or enquiry needs a person.
| Area | Course details |
|---|---|
| Communication | Produce clear workplace messages and respond to people appropriately. |
| Organisation | Prioritise work, coordinate schedules and keep routine commitments visible. |
| Digital capability | Use software and online communication tools for everyday business work. |
| Customer service | Understand needs, respond to issues and monitor routine service quality. |
| AI literacy | Use AI for suitable tasks while keeping human responsibility and quality control. |
15 / Certificate III in Business (AI) · BSB30120
Why choose First Class Training
Study practical business skills through a structured online program, with live trainer access and clear guidance on responsible AI use.
What FCT brings to the learning experience
| FCT feature | What it means for the learner |
|---|---|
| Purpose-built online delivery | Ready LMS brings together unit content, activities, supporting videos and assessment submission. |
| Weekly live trainer access | Scheduled classes provide explanations, examples and a place to ask questions. |
| Small online classes | Online classes have a maximum of 25 learners. |
| Practical assessment | Build evidence through communication, organisation, customer work, digital tasks and responsible AI use. |
| Responsive support | Ask for help by email or phone, access technical support and discuss tutorials for a defined learning issue. |
| Clear AI boundaries | Practise checking accuracy, protecting privacy and applying human review to AI-assisted work. |
Experience behind the approach
Organisational experience
• FCT’s founders bring 20 years of experience in education.
• Programs combine nationally recognised training with current workplace application.
• The issuing RTO is First Class Training Group Pty Ltd, RTO 40702.
Practical delivery
• Ready LMS provides the unit resources and supporting videos.
• Weekly live teaching gives learners direct access to a trainer.
• Assessment uses applied tasks and realistic workplace evidence.
Directors
Benjamin Pollard
Managing Director
As Managing Director, Benjamin sets FCT’s direction and standards, aligning programs with employer needs and measurable outcomes. He champions modern online delivery with weekly live classes and responsive assessment, ensuring clear pathways and real results across leadership, business, hospitality, and applied AI.
LinkedIn
Douglas Pye
Director
As Director of PR, Professional Relations, and Marketing, Douglas elevates FCT’s brand and stakeholder trust. He leads partnerships with employers and industry bodies, crafts clear messaging, and drives campaigns that convert. His focus: credible storytelling, measurable growth, and showcasing real learner outcomes—especially where business meets applied AI.
LinkedInA course still requires your participation Support, materials and feedback create the conditions for learning. Completion depends on your engagement and competent performance in every required unit.
Compare FCT’s delivery before you decide16 / Certificate III in Business (AI) · BSB30120
Funded places, with a student contribution.
Funding is available to eligible participants. FCT will assess your eligibility before enrolment.
$65 AUD
Student contribution for eligible funded participants.
13 qualification units
Six core units and seven electives, including the two AI units.
Up to 12 months
Time to complete your learning, practice and assessment.
Online delivery
Interactive learning and scheduled live classes.
If you are not eligible for a funded place, ask FCT for a written fee quotation before enrolling. Confirm current fees, funding conditions and refund terms.
What the published offer includes
| Area | Course details |
|---|---|
| Ready LMS access | Course content, unit activities and assessment submission areas during enrolment. |
| Learning resources | Readings, examples, activities and supporting videos for the enrolled program. |
| Weekly live classes | Scheduled online teaching, practical examples and opportunities to ask questions. |
| Trainer and learner support | Email and phone contact, technical help and one-to-one tutorials by arrangement. |
| Assessment and feedback | Assessment of submitted evidence, feedback and up to three attempts per assessment. |
| Certification | Qualification documentation after successful completion of all 13 required units. |
The $65 amount is a student contribution for eligible participants, not a universal course price. Confirm the funding program, eligibility, payment timing, refund conditions and other applicable costs in writing. Optional paid software or AI subscriptions are not assumed to be required or included.
Ask about funding eligibility 17 / Certificate III in Business (AI) · BSB30120
Check the conditions before enrolling.
Ask FCT to confirm which funding arrangements and fees apply to your circumstances.
| Area | Course details |
|---|---|
| Funding program | Confirm the applicable program, eligibility criteria and any conditions. |
| Student contribution | Confirm that the $65 contribution applies to your enrolment. |
| Other charges | Ask for a written breakdown of any additional costs that may apply. |
| Withdrawal and refunds | Review the current cancellation, withdrawal and refund terms before committing. |
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Recognition of your existing skills.
Ask FCT whether prior learning or completed units may be relevant to this qualification.
Recognition of Prior Learning
Relevant skills and knowledge gained through work, training or other experience may be assessed against unit requirements. Evidence and verification are required.
Credit transfer
Equivalent units completed through an Australian RTO may be recognised after records and equivalence are verified.
Recognition is not automatic. Ask what evidence is needed and whether recognition would affect your course plan, fees or duration.
Discuss my prior learning 19 / Certificate III in Business (AI) · BSB30120
Your path from enquiry to study.
Discuss course fit, funding eligibility and readiness before confirming your enrolment.
01 / Enquire
Discuss your goals, the two course options and the next rolling start.
02 / Confirm fit and cost
Check readiness and the written fee or funding conditions that apply to you.
03 / Apply and enrol
Provide the requested details, USI, identity and any funding evidence.
04 / Prepare
Check technology, support needs and any RPL or credit-transfer evidence.
05 / Start
Receive confirmation, complete orientation and access the first unit in Ready LMS.
Rolling intakes allow you to start throughout the year. FCT confirms your actual start arrangements.
For the funded option, FCT must confirm eligibility, the $65 contribution and its conditions in writing. Complete any required eligibility evidence. A place, funded outcome or start date is confirmed only when FCT confirms your enrolment and fee arrangements.
Take the first step 20 / Certificate III in Business (AI) · BSB30120
Frequently asked questions.
Answers to the main questions about the course, study and funding.
What qualification will I study?
BSB30120 Certificate III in Business, with six core units and seven electives. This FCT course option includes two AI units within the qualification.
How many units are included?
There are 13 units in total. NAT11358001 and NAT11358005 are the two AI electives; they are included in that total.
Is this the same as Certificate III plus AI Skill Set?
No. This page covers the Certificate III in Business (AI) option with two AI units. The plus AI Skill Set program is a separate offer.
How much does this course cost?
Eligible funded participants pay a $65 student contribution. FCT assesses eligibility and confirms the current conditions before enrolment. If you are not eligible, ask for a written fee quotation.
How long do I have to complete?
Up to 12 months. Rolling intakes are available; FCT confirms your start arrangements and expected study load.
Is it fully online?
Yes. The course runs through Ready LMS with learning resources, supporting videos, assessment submission and scheduled weekly live classes.
Do I need coding experience?
No coding background or prior business qualification is needed. You should have suitable language, literacy, numeracy and digital skills, the required equipment and time to study.
What support is available?
Scheduled live classes, access to tutor support and assessment feedback. Confirm the timetable and support arrangements for your enrolment.
Can my existing experience count?
Ask FCT about Recognition of Prior Learning or credit transfer. Evidence, assessment or verification requirements apply.
How do I get started?
Contact FCT to discuss your course fit, funding eligibility, current fees and study readiness. Call 1300 787 700 or email info@fct.edu.au.
Must I attend the live classes?
Attendance is helpful but not compulsory. Live classes are not recorded. Use the Ready LMS resources and supporting videos, and contact your trainer if you miss a class.
How many assessment attempts are allowed?
Up to three attempts per assessment. Task results are Satisfactory or Not Yet Satisfactory; unit outcomes are Competent or Not Yet Competent.
Can I use AI in assessment?
Only where the assessment instructions permit it. AI must not generate work submitted as your own. Follow privacy, disclosure, checking and human-review requirements.
Is government funding guaranteed?
No. FCT assesses eligibility and requests evidence. The $65 contribution applies only when eligibility is confirmed. If you are not eligible, request a written fee quotation.
What assessment will I complete?
Tasks may include workplace correspondence, schedules, customer service activities, digital records, written answers and practical AI tasks. Depending on unit requirements, evidence can come from workplace or realistic simulated contexts.
What technology do I need?
A reliable computer, webcam, microphone, stable internet, business software, a current browser and appropriate device security. Confirm the software required for your units with FCT.
21 / YOUR NEXT STEP
Ready to take your next step in business?
Talk with FCT about your goals, request the course guide or start your application.
Check my fit Tell FCT about your goals and ask about course fit and funding eligibility.View the course guide Open the current course guide and unit details.Start my application Begin the formal application and readiness checks.
No obligation. If you are still comparing options, start with the consultation or course guide before applying.
What we will help you check
- Whether the course matches your goals and current skills
- The weekly study commitment and scheduled live classes
- Course fees, payment arrangements and any available support
- Whether your prior learning or experience may be relevant
What happens next
- Choose the pathway that suits your level of readiness.
- FCT reviews the information you provide and confirms next steps.
- If the course is a suitable fit, you can continue with enrolment.
Course summary
QualificationBSB30120 Certificate III in Business
LevelAQF 3
Delivery100% online with scheduled live classes
DurationUp to 12 months
Course fee$65 for eligible funded participants
IntakesRolling intakes
13 units: six core and seven electives, including two AI units. Confirm your funding eligibility, study plan and current enrolment conditions with FCT.